Question 1

What is WiseFinly?

Accepted Answer

WiseFinly is a family-finance workspace for tracking accounts, planning budgets, and managing money together with the people you share a household with.

Question 2

Do I need a credit card to try it?

Accepted Answer

No. Every plan starts with a 14-day free trial — no credit card required until you choose to subscribe.

Question 3

Which devices does it work on?

Accepted Answer

WiseFinly runs in any modern browser on desktop, tablet, and phone. It's fully responsive and installable as a PWA on iOS and Android.

Question 4

Can I import my existing data?

Accepted Answer

Yes. You can import transactions from CSV exports of most banks and finance apps. Our import wizard maps columns automatically.

Question 5

How does family sharing work?

Accepted Answer

You invite family members by email. Each person signs in with their own account, sees the shared workspace, and their contributions and role are tracked.

Question 6

Can we control what each person sees?

Accepted Answer

Yes. Roles like owner, member, and viewer let you decide who can add, edit, approve, or only view transactions and budgets.

Question 7

What about approvals for big spends?

Accepted Answer

You can turn on an approval flow that requires a partner's sign-off on transactions above a certain amount or in specific categories.

Question 8

How much does it cost?

Accepted Answer

We offer Starter, Family, and Premium plans on monthly or yearly billing. See our pricing page for current rates and details.

Question 9

Can I switch plans later?

Accepted Answer

Yes, you can upgrade or downgrade at any time from your account settings. Changes take effect at your next billing cycle.

Question 10

How do I cancel?

Accepted Answer

Cancel anytime from your account settings — no phone calls, no forms. Your access continues to the end of the paid period.

Question 11

Who processes payments?

Accepted Answer

Payments are securely processed by Paddle, which acts as the merchant of record. Paddle handles billing, taxes, and invoicing.

Question 12

Do you offer refunds?

Accepted Answer

Yes. We offer a 30-day money-back guarantee on all subscriptions. Contact us or request a refund via paddle.net.

Question 13

Is my data secure?

Accepted Answer

Yes. Your data is encrypted in transit and at rest, protected by row-level security rules, and never sold or shared with advertisers.

Question 14

Do you connect to my bank?

Accepted Answer

WiseFinly does not directly connect to bank APIs. You add accounts and transactions manually or via CSV import, which keeps your credentials private.

Question 15

Can I export or delete my data?

Accepted Answer

Absolutely. You can export everything at any time and permanently delete your account and all associated data from settings.

Question 16

Do you support multiple currencies?

Accepted Answer

Yes. WiseFinly supports accounts in different currencies with exchange rates and consolidated reporting in your base currency.

Question 17

What does the AI Advisor do?

Accepted Answer

The AI Advisor helps categorize transactions, answers questions about your finances in plain English, and surfaces nudges to help you hit your goals.

Question 18

Can I track debts and loans?

Accepted Answer

Yes — track credit cards, loans, and family lending, with balances, payments, and payoff projections.

Frequently asked questions

Getting started

Sharing with family

Pricing & billing

Security & privacy

Features